We strive to hire employees who are eager to offer quality pharmacy care both locally and across the nation. Help us achieve our vision of five-star pharmacy care for all by taking on every day with an innovative and collaborative spirit that consistently aims at going beyond expectations. We ask that you recognize and embrace your role in the future vitality of independent pharmacies. An ideal Astrup Companies coworker will:
Show care by always looking for ways to help
Collaborate by sharing ideas to make the team and business better
Improve our family of businesses by investing in the success of Astrup Companies
Offer five-star care by improving independent pharmacy service
Work with integrity by being accountable for their own results
Look for innovative ways to improve current services and offerings
Strive to empower coworkers, customers, patients, and partners
Bring energy—every day
Identify and remove communication barriers
Show care by always looking for ways to help
Collaborate by sharing ideas to make the team and business better
Improve our family of businesses by investing in the success of Astrup Companies
Offer five-star care by improving independent pharmacy service
Work with integrity by being accountable for their own results
Look for innovative ways to improve current services and offerings
Strive to empower coworkers, customers, patients, and partners
Bring energy—every day
Identify and remove communication barriers
Providing Quality Care Across the Nation
The following links will take you to our employee portal to submit your application information.
Sterling Pharmacy in Austin, MN is part of Astrup Companies – an innovative, growing, family-owned and locally grown business. We have a rich, 70+ year history, with companies servicing every aspect of the pharmacy industry. As an employee of Sterling Pharmacy, you can expect to be treated with care and respect.
This position would be a 30-40 hour/week, Monday – Friday position, with occasional Saturday shifts with competitive wages.
Hours of operation are Monday – Friday, 8:30 am – 7:00 pm & Saturday, 9:00 am – 4:30 pm.
We offer Full health benefits, a 401(k) program with a company match and a Profit Sharing bonus program.
Graduate of an accredited school/college of pharmacy.
Licensed as a Pharmacist in the State in which you will be working (MN/IA)
Preferred:
Detail oriented and very organized
Able to handle a high stress environment
Two or more years of pharmacy experience in a retail/community setting
Job Description: The Staff Pharmacist will provide pharmacy dispensing, consultation, and clinical services to Sterling Pharmacy patients and have direct communication with Pharmacy Manager and Store Manager.
Core Competencies & Responsibilities:
Build healthier lives through caring relationships with co-workers and customers
Thorough knowledge pharmacy practice and law
Understands the customers’ needs are the #1 priority above anything else
Assist in training of other staff pharmacists, pharmacy technicians, and customer service associates
Receive, process, fill, and check prescriptions accurately and in a timely manner
Respond to all patient inquiries in a timely fashion
Provide the best possible service to patients
Adhere to policies and procedures related to pharmacy operations
Abide by all statutes, rules and regulations related to pharmacy practice, both State and Federal
Represent Sterling Pharmacy as a pharmacist to the general public and at professional events
Collect appropriate information for billing of Medicaid and Medicare for DME and supplies and reconcile claims to ensure adequate payment
Ensure that patients are counseled on all new prescriptions and on any refills where there has been a change in therapy or patient condition
Address and resolve patient/employee complaints in the absence of pharmacy manager
Be prepared and willing to perform pharmacy technician and customer service associate duties, as necessary.
Stay current with the latest information on drug therapy and side effects
Complete continuing education requirements of the Board of Pharmacy
Maintain CPR certification
Complete training/certification for administering immunizations and maintain competency
Be aware of prescription drug pricing and reimbursement to achieve optimal gross profit margins
Assist in managing drug inventory levels to achieve optimal return on investment
Communicate with Pharmacy Manager on a regular basis
Be aware of and support promotional activity within the pharmacy and Home Health Care category
Respond to emails, voice messages and memos from corporate staff in a timely fashion (typically within one business day) if Pharmacy Manager is gone
Participate in new programs and services for pharmacists to help patients achieve good therapeutic outcomes
Be aware of continuous quality improvement and quality assurance programs in pharmacies
Adapt quickly to company changes related to policy and workflow.
Participate and engage with weekly/daily touchpoint meetings then follow through on what was discussed
Help the PIC encourage and support employees engaging with customer on all marketing material given by corporate
Participate in expectations with the Profit Incentive Program
Complete other duties as assigned
Performance Requirements:
Possess a thorough knowledge of organizational policies, procedures, and systems
Comply to all Astrup Companies policy and procedures
Create a culture of positivity and excitement within the workplace
Develop constructive and cooperative working relationships with other team members. Care. Respect their time, work and talents.
Be able to multitask
Be focused and disciplined
Possess excellent organizational skills, with attention to detail and accuracy
Be self-motivated and able to work well on an independent basis
Display strong customer service skills
Innovate – Think outside-the-box. Bring original ideas to the team/organization
Embrace our Guiding Principles. Use them to guide decision making.
Go Beyond!
Physical Requirements & Work Demands:
The ability to work up to 40 hours per week
The ability to maintain a flexible schedule including early morning, evening and weekend hours
In a typical 8-hour day lifting or carrying items up to approximately 25 lbs.
In a typical day standing approximately 8 hours
In a typical 8-hour day spending 2 hours on the telephone
Working Environment:
This position will be in a typical retail pharmacy setting at one or more locations and is of normal climate and temperature.
Sterling Pharmacy is part of Astrup Companies – an innovative, growing, family-owned and locally grown business. We have a rich, 70+ year history, with companies servicing every aspect of the pharmacy industry. As an employee of Sterling Pharmacy, you can expect to be treated with care and respect.
This is Float position – working between our Caledonia and Rushford locations
This position would be a Monday – Friday position, with occasional Saturday shifts with competitive wages.
We offer Full health benefits, a 401(k) program with a company match and a Profit Sharing bonus program.
Job Description: The Float Pharmacy Technician will be responsible for assisting the pharmacists(s) with various tasks related to the filling/dispensing of prescriptions and caring for pharmacy patients/customers. They will also be responsible for traveling to multiple of our SE locations.
Core Competencies & Responsibilities:
Complete necessary pharmacy technician training in a timely fashion
Complete required continuing education annually
Review patient information on the RX 30 system for accuracy
Receive new prescriptions physically from patients
Accept prescription refill authorizations via the telephone or fax
Answer telephone in three rings
Adhere to policies and procedures related to pharmacy operations
Stay compliant with all statutes, rules, and regulations related to pharmacy practice, both federal and state
Monitor reimbursement of prescriptions to achieve optimal gross profit margins
Help manage inventory levels to achieve optimal return on investment
Represent yourself professionally to the community as a Pharmacy Technician
Collect all information needed for billing Medicaid and Medicare for DME, supplies
Help ensure that patients are counseled on all new prescriptions and on any refill
Be aware of and support promotional activity within the pharmacy and Home Health Care category
Provide the best possible service to all of our customers
Accurately count and fill prescriptions for all patients
Provide accurate/timely service to customers at the point of sale
Collaborate with team members to ensure everyone is capable of fulfilling all pharmacy related tasks and training other employee
Create a culture of positivity and excitement in the pharmacy/store
Adapt quickly to company changes related to policy and workflow
Clean work area and the pharmacy
Complete other duties as assigned
Performance Requirements:
Possess a thorough knowledge of organizational policies, procedures, and systems
Comply to all Astrup Companies policy and procedures
Create a culture of positivity and excitement within the workplace
Develop constructive and cooperative working relationships with other team members. Care. Respect their time, work and talents.
Be able to multitask
Be focused and disciplined
Possess excellent organizational skills, with attention to detail and accuracy
Be self-motivated and able to work well on an independent basis
Display strong customer service skills
Innovate – Think outside-the-box. Bring original ideas to the team/organization
Embrace our Guiding Principles. Use them to guide decision making.
Go Beyond!
Physical Requirements & Work Demands:
Must be able This position requires repetitive lifting, carrying, pushing, pulling for up to 15 pounds on a regular basis daily
Must be able to stand, walk, crouch, stoop, kneel, bend and twist for up to 8 hours per day
Must be able to stand and walk for up to 8 hours per day
Must be able to travel to our SE locations
Working Environment:
This position will be working in a pharmacy setting and normal climate and temperature.
Sterling Pharmacy in Caledonia, MN is part of Astrup Companies – an innovative, growing, family-owned and locally grown business. We have a rich, 70+ year history, with companies servicing every aspect of the pharmacy industry. As an employee of Sterling Pharmacy, you can expect to be treated with care and respect.
Looking for a Full-time (~30-40 hours/week) candidate.
This is a Monday – Friday position, with occasional weekend shifts
We offer competitive wages.
Hours of operation are Monday – Friday, 9:00 am – 6:00 pm and Saturday, 9:00 am – 12:00 pm.
Benefits include: Full health benefits, a 401(k) program with a company match & Profit sharing program.
Kennedy Drug by Sterling Pharmacy in Lake City, MN is part of Astrup Companies – an innovative, growing, family-owned and locally grown business. As an employee of Sterling Pharmacy, you can expect to be treated with care and respect.
Looking for a Full-time (~30-40 hours/week) candidate.
Benefits include: Full health benefits, a 401(k) program with a company match & profit sharing program.
Qualifications:
Required:
High School Diploma or GED
Basic computer skills
Excellent customer service skills
Preferred:
Pharmacy or medical related background
Detail oriented
Certification as a Pharmacy Technician
Job Description: The Pharmacy Technician will be responsible for assisting the pharmacists(s) with various tasks related to the filling/dispensing of prescriptions and caring for pharmacy patients/customers.
Core Competencies & Responsibilities:
Complete necessary pharmacy technician training in a timely fashion
Complete required continuing education annually
Review patient information on the RX 30 system for accuracy
Receive new prescriptions physically from patients
Accept prescription refill authorizations via the telephone or fax
Answer telephone in three rings
Adhere to policies and procedures related to pharmacy operations
Stay compliant with all statutes, rules, and regulations related to pharmacy practice, both federal and state
Monitor reimbursement of prescriptions to achieve optimal gross profit margins
Help manage inventory levels to achieve optimal return on investment
Represent yourself professionally to the community as a Pharmacy Technician
Collect all information needed for billing Medicaid and Medicare for DME, supplies
Help ensure that patients are counseled on all new prescriptions and on any refills
Be aware of and support promotional activity within the pharmacy and Home Health Care category
Provide the best possible service to all of our customers
Accurately count and fill prescriptions for all patients
Provide accurate/timely service to customers at the point of sale
Collaborate with team members to ensure everyone is capable of fulfilling all pharmacy related tasks and training other employees
Create a culture of positivity and excitement in the pharmacy/store
Adapt quickly to company changes related to policy and workflow
Clean work area and the pharmacy
Complete other duties as assigned
Performance Requirements:
Possess a thorough knowledge of organizational policies, procedures, and systems
Comply to all Astrup Companies policy and procedures
Create a culture of positivity and excitement within the workplace
Develop constructive and cooperative working relationships with other
team members. Care. Respect their time, work and talents.
Be able to multitask
Be focused and disciplined
Possess excellent organizational skills, with attention to detail and accuracy
Be self-motivated and able to work well on an independent basis
Display strong customer service skills
Innovate – Think outside-the-box. Bring original ideas to the team/organization
Embrace our Guiding Principles.
Go Beyond!
Physical Requirements & Work Demands:
Must be able This position requires repetitive lifting, carrying, pushing, pulling for up to 15 pounds on a regular basis daily
Must be able to stand, walk, crouch, stoop, kneel, bend and twist for up to 8 hours per day
Must be able to stand and walk for up to 8 hours per day
Working Environment:
This position will be working in a pharmacy setting and normal climate and temperature.
Kennedy Drug by Sterling Pharmacy in Lake City, MN is part of Astrup Companies – an innovative, growing, family-owned and locally grown business. As an employee of Sterling Pharmacy, you can expect to be treated with care and respect.
Looking for a Casual (~0-10 hours/week) candidate.
Benefits include: a 401(k) program with a company match & profit sharing program.
Qualifications:
Required:
High school graduate or equivalent
Preferred:
Valid driver’s license
Excellent driving record
Good physical condition
Good communication skills
Good organizational skills
Responsible and cooperative attitude
Clean and neat personal appearance
Position Summary: The pharmacy delivery driver will deliver prescriptions and/or supplies to patients within the store’s geographical delivery area.
Core Competencies & Responsibilities:
Load vehicle for delivery
Perform simple vehicle maintenance, including cleaning the interior of the vehicle, checking lights, checking tires, filling fluids, and scheduling routine maintenance to keep the vehicle running properly
Observe all traffic laws and posted speed limits
Deliver goods to clients
Interact with customers in a polite manner
Collect required signatures for payment, proof of delivery, and providing receipts to customers
Return all required documentation to the pharmacy manager
Follow the fleet program guidelines for all company vehicles
Unload vehicle after completing delivery runs
Understand and adhere to HIPAA compliance policies
Complete other duties as assigned
Performance Requirements:
Knowledge of organizational policies, procedures, and systems
Ability to communicate effectively
Ability to develop constructive and cooperative working relationships with other team members
Work in a team-focused environment
Ability to work in a high-stress and fast-paced environment
Physical Requirements & Work Demands:
Must be able to sit and drive for entire shift
Ability to work up to 40 hours per week as scheduled
Must be able to lift 50 pounds
Ability to stand, walk, crouch, stoop, kneel, bend and twist for up to 8 hours per day
In a typical 8-hour day, must be able to stand/walk up to 3 hours
Working Environment:
Ability and willingness to work in all weather conditions
Sterling Pharmacy is part of Astrup Companies – an innovative, growing, family-owned and locally grown business. As an employee of Sterling Pharmacy, you can expect to be treated with care and respect.
Looking for a Part-time employee, approximately 15-29 hours/week. Willing to travel to many of South Central MN locations in Le Sueur, Faribault, Northfield, Owatonna.
Benefits include a 401(k) program with company match, Profit incentive program
Will be paid mileage and qualified expenses
Qualifications:
Required:
Graduate of an accredited school/college of pharmacy.
Licensed as a Pharmacist in the State in which you will be working (MN/IA)
Must be willing to travel to various Sterling Pharmacy locations
Preferred:
Detail oriented and very organized
Able to handle a high stress environment
Two or more years of Pharmacy experience in retail/community setting
Job Description: The Float Pharmacist will provide pharmacy dispensing and consultation services to Sterling Pharmacy patients and have direct communication with Pharmacy Managers, Store Managers, and/or District Managers.
Core Competencies & Responsibilities:
Travel to various Sterling Pharmacy locations to assist as a Float Pharmacist
Receive, process, fill, and check prescriptions accurately and in a timely manner
Respond to all patient inquiries in a timely fashion
Provide the best possible service to patients
Adhere to policies and procedures related to pharmacy operations
Abide by all statutes, rules and regulations related to pharmacy practice, both State and Federal
Represent Sterling Pharmacy as a pharmacist to the general public and at professional events
Collect appropriate information for billing of Medicaid and Medicare for DME and supplies
Ensure that patients are counseled on all new prescriptions and on any refills where there has been a change in therapy or patient condition
Address and resolve patient/employee complaints in the absence of pharmacy manager
Be prepared and willing to perform pharmacy technician and customer service associate duties, as necessary.
Stay current with the latest information on drug therapy and side effects
Complete continuing education requirements of the Board of Pharmacy
Complete other duties as assigned
Create a culture of positivity and excitement in the pharmacy/store
Maintain CPR certification
Complete training/certification for administering immunizations and maintain competency
Performance Requirements:
Thorough knowledge pharmacy practice and law
Ability to communicate effectively, both orally and in writing
Excellent organizational skills, with attention to detail
Ability to work independently
Must be willing to travel
Physical Requirements & Work Demands:
The ability to maintain a flexible schedule including early morning, evening and weekend hours
In a typical 8-hour day lifting or carrying items up to approximately 25 lbs.
In a typical day standing approximately 8 hours
In a typical 8-hour day spending 2 hours on the telephone
Working Environment:
This position will be in a typical retail pharmacy setting at one or more locations and is of normal climate and temperature.
Sterling Pharmacy in Northfield, MN is part of Astrup Companies – an innovative, growing, family-owned and locally grown business. As an employee of Sterling Pharmacy, you can expect to be treated with care and respect.
Looking for a Full-time (40 hours/week) candidate.
Benefits include: Full health benefits, a 401(k) program with a company match & Profit sharing program.
Qualifications:
Required:
The desire to help people and listen to their needs
High School Diploma or equivalent GED required
Preferred:
Previous Pharmacy experience
Position Summary: The Pharmacy Cashier is responsible for assisting with all day-to-day customer service and reporting to the manager on duty.
Core Competencies & Responsibilities:
Adhere to all Astrup Companies policy and procedures
Help with answer telephone within three rings
Create a culture of positivity and excitement within the work environment
Complete other duties as assigned
Participate in expectations with the Profit Incentive Program
Build healthier lives through caring relationships with co-workers and customers
Displays superior customer service, in both attitude and action
Understands the customers’ needs are the #1 priority above anything else
Completes cash transactions accurately and according to company procedures
Assists pharmacy staff with checking orders and invoices, marking and putting away merchandise in the proper location
Assists customers with locating items on sale floor
Answers customer questions or directs them to proper person who can answer question correctly
Assists or places filled prescriptions in proper location
Cleans shelves and inventory neatly
Assist in checking inventory for out-of-date product
Assists in preparing for daily deliveries
Answers phones and forwards calls to proper individuals
Assists in pharmacy workflow if required by pharmacy staff
Assists and receives new prescriptions physically from patients
Work the drive-up window as needed, if applicable
Understands and adheres to HIPPA compliance policies
Participate and engage with weekly/daily touchpoint meetings then follow through on what was discussed
Engage with customers on all marketing material instructed by corporate
Performs assigned duties requested by either Pharmacy Manager or Store Manager
Performance Requirements:
Possess a thorough knowledge of organizational policies, procedures, and systems
Comply to all Astrup Companies policy and procedures
Create a culture of positivity and excitement within the workplace
Develop constructive and cooperative working relationships with other team members. Care. Respect their time, work and talents.
Be able to multitask
Be focused and disciplined
Possess excellent organizational skills, with attention to detail and accuracy
Be self-motivated and able to work well on an independent basis
Display strong customer service skills
Innovate – Think outside-the-box. Bring original ideas to the team/organization
Embrace our Guiding Principles. Use them to guide decision making.
Go Beyond!
Physical Requirements & Work Demands:
The ability to work up to 40 hours per week
The ability to maintain a flexible schedule including early morning, evening, and weekend hours if required by workflow
In a typical 8-hour day lift or carry up to 25 pounds
In a typical day stand up to 8 hours
In a typical 8-hour day spend up to 2 hours on telephone
Working Environment:
This position will be working in a pharmacy setting
This position will be standing and walking position for up to 8 hours per day
Sterling Community Pharmacy in Northfield, MN is part of Astrup Companies – an innovative, growing, family-owned and locally grown business. As an employee of Sterling Pharmacy, you can expect to be treated with care and respect.
Looking for a Full-time (~40 hours/week) candidate.
Benefits include: Full health benefits, a 401(k) program with a company match & profit sharing program.
Qualifications:
Required:
High School Diploma or GED
Basic computer skills
Excellent customer service skills
Preferred:
Pharmacy or medical related background
Detail oriented
Certification as a Pharmacy Technician
Job Description: The Pharmacy Technician will be responsible for assisting the pharmacists(s) with various tasks related to the filling/dispensing of prescriptions and caring for pharmacy patients/customers.
Core Competencies & Responsibilities:
Complete necessary pharmacy technician training in a timely fashion
Complete required continuing education annually
Review patient information on the RX 30 system for accuracy
Receive new prescriptions physically from patients
Accept prescription refill authorizations via the telephone or fax
Answer telephone in three rings
Adhere to policies and procedures related to pharmacy operations
Stay compliant with all statutes, rules, and regulations related to pharmacy practice, both federal and state
Monitor reimbursement of prescriptions to achieve optimal gross profit margins
Help manage inventory levels to achieve optimal return on investment
Represent yourself professionally to the community as a Pharmacy Technician
Collect all information needed for billing Medicaid and Medicare for DME, supplies
Help ensure that patients are counseled on all new prescriptions and on any refills
Be aware of and support promotional activity within the pharmacy and Home Health Care category
Provide the best possible service to all of our customers
Accurately count and fill prescriptions for all patients
Provide accurate/timely service to customers at the point of sale
Collaborate with team members to ensure everyone is capable of fulfilling all pharmacy related tasks and training other employees
Create a culture of positivity and excitement in the pharmacy/store
Adapt quickly to company changes related to policy and workflow
Clean work area and the pharmacy
Complete other duties as assigned
Performance Requirements:
Commitment to excellence and high standards.
Strong organizational skills; able to manage priorities and workflow.
Ability to work independently and as a member of various teams and committees.
Ability to understand and follow written and verbal instructions
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Physical Requirements & Work Demands:
Must be able This position requires repetitive lifting, carrying, pushing, pulling for up to 15 pounds on a regular basis daily
Must be able to stand, walk, crouch, stoop, kneel, bend and twist for up to 8 hours per day
Must be able to stand and walk for up to 8 hours per day
Working Environment:
This position will be working in a pharmacy setting and normal climate and temperature.
Sterling Long Term Care Pharmacy in Worthington, MN is part of Astrup Companies – an innovative, growing, family-owned and locally grown business. As an employee of Sterling Long Term Care Pharmacy, you can expect to be treated with care and respect.
Looking for a Full-time (40 hours/week) candidate.
Benefits include: Full health benefits, a 401(k) program with a company match & profit sharing program.
Qualifications:o High School graduate or equivalento Ability to use the computer for day-to-day taskso Experience in a fast-paced work environmentCore Competencies and Responsibilities:
Fill prescriptions accurately and efficiently based on each facility preference.
Assist in maintaining pharmacy inventory by checking pharmaceutical stock to determine inventory level, anticipating needed medications and supplies, placing, and expediting orders, verifying receipt, and removing outdated drugs.
Help ensure appropriate paperwork and documentation is completed for billing of Medicaid and Medicare for DME.
Contribute to team effort by accomplishing related tasks where needed.
Help answer the telephone in a timely manner (within 3 rings)
Be aware of and adhere to policies and procedures related to pharmacy operations
Communicate with pharmacy manager on a regular basis.
Participate in continuous quality improvement and quality assurance program.
Attain proficiency with pharmacy packaging and distribution technology (DOSIS, Parata, Nexsy, etc.).
Sticker, receive and put away order.
Handle hazardous drugs according to USP 800 guidelines.
Efficiently tote and bag daily and cycle meds for facilities.
Protect patients and employees by adhering to infection-control policies and protocols.
Prepackage medication as needed.
Assist the pharmacist in the management of E-kits.
Perform any other duties as assigned.
Performance Requirements:
Possess a thorough knowledge of organizational policies, procedures, and systems.
Comply to all Astrup Companies policy and procedures
Create a culture of positivity and excitement within the workplace
Develop constructive and cooperative working relationships with other team members. Care. Respect their time, work and talents.
Be able to multitask
Be focused and disciplined
Possess excellent organizational skills, with attention to detail and accuracy
Be self-motivated and able to work well on an independent basis
Display strong customer service skills
Innovate – Think outside-the-box. Bring original ideas to the team/organization
Embrace our Guiding Principles.
Go Beyond!
Physical Requirements and Work Demands:
Requires the ability to work up to 40 hours per week and occasionally more
Ability to maintain a flexible schedule including early morning, evening and weekend hours
In a typical 8-hour day, the candidate can lift of carry items up to approximately 25 pounds and stand approximately 8 hours
Working Environment:
Normal pharmacy work environment
Job Description: The Sterling Long-Term Care Staff Pharmacy Technician facilitates the accurate filling of prescriptions. You will also undertake other tasks under the direction of a pharmacist to provide excellent customer service and ensure the pharmacy runs smoothly.
Basic math skills
Qualify for registration with the Board of Pharmacy
DescriptionSterling Specialty Pharmacy is part of Astrup Companies, an innovative, growing, family-owned business located in Mendota Heights, MN. We have a rich, 70+ year history, with companies servicing every aspect of the pharmacy industry. As an employee of Sterling Specialty Pharmacy, you can expect to be treated with care and respect. We have a state of the art facility that was built in 2017 and are looking to continue to grow our strong team as our business grows!
This position would be a Monday – Friday position with competitive wages.
Hours of operation are 7:30 am – 5:00 pm
We offer Full health benefits, a 401(k) program with a company match and a Profit Sharing bonus program.
This is a closed door pharmacy with no direct patient contact.
We are a rapidly growing business with many opportunities for professional growth and advancement.
To learn more about Astrup Companies, go to this link: https://astrupcompanies.com/Required Education/Training/Professional Experience:
High School Diploma or equivalent G.E.D required
Position Summary: The Customer Service Representative provides customer service and a resourceful point of contact to patients and providers by scheduling deliveries. This includes setting up delivery methods, discussing the delivery schedule and refill procedures for the next delivery.
Provide customer service to the internal and external customer by making and receiving inbound and outbound calls for delivery of medications
Comply with HIPAA standards for inbound and outbound calls
Review all notes prior to delivery confirmation; communicating with patient and caregiver, and/or physician office, insurance investigation, and patient responsibility.
Confirm form of payment information (credit card, debit card, etc.)
Charge credit card/debit card as needed for all Major Medical and Self Pay patients
Schedule deliveries of medication in a timely manner to ensure compliance with patient’s treatment
Document in the appropriate system all needed information, indicating correct ship date and delivery address
Review information for accuracy: addresses, medication shipping, authorization on file, and collection of patient co-pay
Notify clinical staff with any patient side effects and/or requests from the patient and caregiver
Provide status updates to physician office when appropriate
Track packages with delivery service tools to ensure the patient receives medication in a timely manner and stability is intact.
Solve issues that arise in a timely manner, documenting all relevant information on the patient’s record.
Serve as a liaison between other departments within the company and the patients
Participate in quality program initiatives and improvement activities
Comply with all regulatory requirements, including HIPAA/HITECH
Communicate effectively, in person, over the phone, and in writing
Maintain a flexible schedule that may include early morning, evening and weekend hours
Manage large work volumes without loss of focus and with a high degree of accuracy
Complete multiple daily work assignments and stay on schedule with all duties and responsibilities
Be dependable in attendance and motivated to demonstrate persistence and overcome obstacles
Performance Requirements:
Possess a thorough knowledge of organizational policies, procedures, and systems
Comply to all Astrup Companies policy and procedures
Create a culture of positivity and excitement within the workplace
Develop constructive and cooperative working relationships with other team members. Care. Respect their time, work and talents.
Be able to multitask
Be focused and disciplined
Possess excellent organizational skills, with attention to detail and accuracy
Be self-motivated and able to work well on an independent basis
Display strong customer service skills
Innovate – Think outside-the-box. Bring original ideas to the team/organization
Embrace our Guiding Principles. Use them to guide decision making.
Go Beyond!
Physical Requirements & Work Demands:
Frequent immobility and/or sitting required for extended periods of time.
Some bending and stooping required.
Requires manual dexterity to operate keyboard, calculator, photocopy machine, and other office equipment.
The ability to work 40 hours or more per week
The ability to maintain a flexible schedule when need arises
Sterling Specialty Pharmacy is part of Astrup Companies, an innovative, growing, family-owned business located in Mendota Heights, MN. As an employee of Sterling Specialty Pharmacy, you can expect to be treated with care and respect. We have a state of the art facility that was built in 2017 and are looking to continue to grow our strong team as our business grows!
This position would be a Monday – Friday position with competitive wages.
We offer Full health benefits, a 401(k) program with a company match and a Profit Sharing bonus program.
POSITION SUMMARY – PHARMACY TECHNICIAN:
The Pharmacy Technician / Patient Care Coordinator provides customer service and a resourceful point of contact to patients and providers by reviewing patient profiles and scheduling deliveries of patient medication. You will also completing data entry by collecting key clinical information, discussing the delivery schedule and refill procedures for the next delivery.
High School Diploma or equivalent G.E.D required; Associates Degree is preferred
Knowledge of Microsoft Word, Excel; ability to work with multiple information systems
Knowledge of medical and pharmaceutical terminology
Pharmacy experience
EXPECTED PROFESSIONAL COMPETENCIES:
Practices patient centered care
Practices professionally, legally and ethically
Decision making skills
Analytical skills
Team working skills
Communication skills
Problem-solving skills
Customer service skills
Detail oriented
LICENSURE/CERTIFICATION REQUIREMENTS:
Board of Pharmacy Technician Registration
ROLES AND RESPONSIBILITIES:
Provide customer service by making and receiving inbound and outbound calls for delivery of medications
Comply with HIPAA standards for inbound and outbound calls
Review all notes prior to delivery confirmation; communicating with patient and caregiver, and/or physician office, insurance investigation, and patient responsibility.
Complete Data Entry tasks by collecting key clinical information essential for clinical staff
Review delivery service schedule, medication storage, new patient packets, supplies and refill procedures for future deliveries
Confirm form of payment information (credit card, debit card, etc.)
Charge credit card/debit card as needed for all Major Medical and Self Pay patients
Schedule deliveries of medication in a timely manner to ensure compliance with patient’s treatment
Document in the appropriate system all needed information, indicating correct ship date and delivery address
Review information for accuracy: addresses, medication shipping, authorization on file, and collection of patient co-pay
Notify clinical staff with any patient side effects and/or requests from the patient and caregiver
Provide status updates to physician office when appropriate
Track packages with delivery service tools to ensure the patient receives medication in a timely manner and stability is intact.
Solve issues that arise in a timely manner, documenting all relevant information on the patient’s record.
Comply with all regulatory requirements, including HIPAA/HITECH
Communicate effectively, in person, over the phone, and in writing
Manage large work volumes without loss of focus and with a high degree of accuracy
Complete multiple daily work assignments and stay on schedule with all duties and responsibilities
Be dependable in attendance and motivated to demonstrate persistence and overcome obstacles