A Nationwide Company Rooted in Small-Town Family Values

Join the Astrup Companies Family

We strive to hire employees who are eager to offer quality pharmacy care both locally and across the nation. Help us achieve our vision of five-star pharmacy care for all by taking on every day with an innovative and collaborative spirit that consistently aims at going beyond expectations. We ask that you recognize and embrace your role in the future vitality of independent pharmacies. An ideal Astrup Companies coworker will:

  • Show care by always looking for ways to help
  • Collaborate by sharing ideas to make the team and business better
  • Improve our family of businesses by investing in the success of Astrup Companies
  • Offer five-star care by improving independent pharmacy service
  • Work with integrity by being accountable for their own results
  • Look for innovative ways to improve current services and offerings
  • Strive to empower coworkers, customers, patients, and partners
  • Bring energy—every day
  • Identify and remove communication barriers
  • Show care by always looking for ways to help
  • Collaborate by sharing ideas to make the team and business better
  • Improve our family of businesses by investing in the success of Astrup Companies
  • Offer five-star care by improving independent pharmacy service
  • Work with integrity by being accountable for their own results
  • Look for innovative ways to improve current services and offerings
  • Strive to empower coworkers, customers, patients, and partners
  • Bring energy—every day
  • Identify and remove communication barriers

Providing Quality Care Across the Nation

The following links will take you to our employee portal to submit your application information.

Sterling Pharmacy

Building Maintenance Technician

Austin, MN

Description

Sterling Pharmacy is part of Astrup Companies – an innovative, growing, family-owned and locally grown business. We have a rich, 70+ year history, with companies servicing every aspect of the pharmacy industry. As an employee of Sterling Pharmacy, you can expect to be treated with care and respect.

  • Looking for a Full-time (~30-40 hours/week) candidate.
  • This is a Monday – Friday position.
  • We offer competitive wages.
  • We offer Full time health benefits, a 401(k) program with a company match and a Profit Sharing bonus program.

Qualifications:

Required:

  • Has a strong problem solving and mechanical aptitude in the range of skills needed to be an effective Building Maintenance Technician

Preferred:

  • A self-directed and self-motivated individual requiring little daily supervision once trained on routine duties
  • Able to follow instructions, prioritize duties, and comply with deadlines

Job Description: This position is responsible for assisting with general building preventative maintenance, building mechanical repairs, and basic construction duties, for a large independent pharmacy consisting of over 20 pharmacy and office locations

Core Competencies & Responsibilities:

  • Assist with general preventative maintenance to ensure building and equipment is safe and effective for use
  • Monitor and perform minor building and systems repairs to ensure the property is functional, presentable, and safe
  • Paint and perform minor wall repairs to applicable areas
  • Demonstrate proficiency and respond appropriately to the building fire and safety systems
  • Perform preventative maintenance and repairs on: HVAC, electrical, plumbing, lighting, doors, locks and hardware
  • Hang sheetrock, tape and mud
  • Provide and maintain tools
  • Perform assigned duties as prescribed by Facilities Manager
  • Respond to situations appropriately
  • Clean up after projects performed including removal of debris from the building and grounds
  • Communicates plans, needs and how it may affect others clearly and regularly relating to the maintenance being performed, issues you encounter, and assistance needed; if applicable, with manager, store personnel and maintenance team members
  • Assist and/or back up coworkers
  • Maintain and operate work vehicle
  • Securely and safely load and pull car trailer
  • Complete other duties as assigned

Performance Requirements:

  • Possess a thorough knowledge of organizational policies, procedures, and systems
  • Comply to all Astrup Companies policy and procedures
  • Create a culture of positivity and excitement within the workplace
  • Develop constructive and cooperative working relationships with other
  • team members. Care. Respect their time, work and talents.
  • Be able to multitask
  • Be focused and disciplined
  • Possess excellent organizational skills, with attention to detail and accuracy
  • Be self-motivated and able to work well on an independent basis
  • Display strong customer service skills
  • Innovate – Think outside-the-box. Bring original ideas to the team/organization
  • Embrace our Guiding Principles. Use them to guide decision making.
  • Go Beyond!

Physical Requirements & Work Demands:

  • Must be able to work before or after regularly scheduled hours, or days, based on need for job completion
  • Must be able to stand, walk, crouch, stoop, kneel, bend and twist for up to 8 hours per day
  • Must be able to stand and walk for up to 8 hours per day
  • Position requires repetitive lifting, carrying, pushing, pulling up to 50 pounds daily

Working Environment:

  • This position will require following safety and security procedures, determines appropriate action beyond guidelines, reports potentially unsafe conditions, uses equipment and materials properly. Wear safety equipment (goggles, mask, gloves, etc.) as tasks dictate

Pharmacy Cashier

Caledonia, MN

Description

Sterling Pharmacy in Caledonia, MN is part of Astrup Companies – an innovative, growing, family-owned and locally grown business. We have a rich, 70+ year history, with companies servicing every aspect of the pharmacy industry. As an employee of Sterling Pharmacy, you can expect to be treated with care and respect.

  • This position would be Full time (~30-40 hours/week)
  • This is a Monday – Friday position, with occasional weekend shifts
  • We offer competitive wages.
  • Hours of operation are Monday – Friday, 8:30 am – 5:30 pm, Saturday, 9:00 am – 12:00 pm & Closed Sundays.
  • We offer Full health benefits, a 401(k) program with a company match and a Profit Sharing bonus program.

 

To learn more about Astrup companies and our history, click this link: https://astrupcompanies.com/careers

Qualifications:

  • Required:
    • The desire to help people and listen to their needs
    • High School Diploma or equivalent GED required
  • Preferred:
    • Previous Pharmacy experience

Position Summary: The Pharmacy Cashier is responsible for assisting with all day-to-day customer service and reporting to the manager on duty.

Core Competencies & Responsibilities:

  • Adhere to all Astrup Companies policy and procedures
  • Help with answer telephone within three rings
  • Create a culture of positivity and excitement within the work environment
  • Complete other duties as assigned
  • Participate in expectations with the Profit Incentive Program
  • Build healthier lives through caring relationships with co-workers and customers
  • Displays superior customer service, in both attitude and action
  • Understands the customers’ needs are the #1 priority above anything else
  • Completes cash transactions accurately and according to company procedures
  • Assists pharmacy staff with checking orders and invoices, marking and putting away merchandise in the proper location
  • Assists customers with locating items on sale floor
  • Answers customer questions or directs them to proper person who can answer question correctly
  • Assists or places filled prescriptions in proper location
  • Cleans shelves and inventory neatly
  • Assist in checking inventory for out-of-date product
  • Assists in preparing for daily deliveries
  • Answers phones and forwards calls to proper individuals
  • Assists in pharmacy workflow if required by pharmacy staff
  • Assists and receives new prescriptions physically from patients
  • Work the drive-up window as needed, if applicable
  • Understands and adheres to HIPPA compliance policies
  • Participate and engage with weekly/daily touchpoint meetings then follow through on what was discussed
  • Engage with customers on all marketing material instructed by corporate
  • Performs assigned duties requested by either Pharmacy Manager or Store Manager

Performance Requirements:

  • Possess a thorough knowledge of organizational policies, procedures, and systems
  • Comply to all Astrup Companies policy and procedures
  • Create a culture of positivity and excitement within the workplace
  • Develop constructive and cooperative working relationships with other team members. Care. Respect their time, work and talents.
  • Be able to multitask
  • Be focused and disciplined
  • Possess excellent organizational skills, with attention to detail and accuracy
  • Be self-motivated and able to work well on an independent basis
  • Display strong customer service skills
  • Innovate – Think outside-the-box. Bring original ideas to the team/organization
  • Embrace our Guiding Principles. Use them to guide decision making.
  • Go Beyond!

Physical Requirements & Work Demands:

  • The ability to work up to 40 hours per week
  • The ability to maintain a flexible schedule including early morning, evening, and weekend hours if required by workflow
  • In a typical 8-hour day lift or carry up to 25 pounds
  • In a typical day stand up to 8 hours
  • In a typical 8-hour day spend up to 2 hours on telephone

Working Environment:

  • This position will be working in a pharmacy setting
  • This position will be standing and walking position for up to 8 hours per day

Float Pharmacist

Caledonia, MN

Description

Sterling Community Pharmacy is part of Astrup Companies – an innovative, growing, family-owned and locally grown business. As an employee of Sterling Pharmacy, you can expect to be treated with care and respect.

To learn more about Astrup Companies and our history, click this link: https://astrupcompanies.com

  • Looking for a Part-time or Casual employee, approximately 0-29 hours/week. Willing to travel to many of South Eastern MN locations in Caledonia, Rushford, La Crescent, Osage IA.
  • Benefits include a 401(k) program with company match, Profit incentive program
  • Will be paid mileage and qualified expenses

Qualifications:

  • Required:
    • Graduate of an accredited school/college of pharmacy.
    • Licensed as a Pharmacist in the State in which you will be working (MN/IA)
    • Must be willing to travel to various Sterling Pharmacy locations
  • Preferred:
    • Detail oriented and very organized
    • Able to handle a high stress environment
    • Two or more years of Pharmacy experience in retail/community setting

Job Description: The Float Pharmacist will provide pharmacy dispensing and consultation services to Sterling Pharmacy patients and have direct communication with Pharmacy Managers, Store Managers, and/or District Managers.

Core Competencies & Responsibilities:

  • Travel to various Sterling Pharmacy locations to assist as a Float Pharmacist
  • Receive, process, fill, and check prescriptions accurately and in a timely manner
  • Respond to all patient inquiries in a timely fashion
  • Provide the best possible service to patients
  • Adhere to policies and procedures related to pharmacy operations
  • Abide by all statutes, rules and regulations related to pharmacy practice, both State and Federal
  • Represent Sterling Pharmacy as a pharmacist to the general public and at professional events
  • Collect appropriate information for billing of Medicaid and Medicare for DME and supplies
  • Ensure that patients are counseled on all new prescriptions and on any refills where there has been a change in therapy or patient condition
  • Address and resolve patient/employee complaints in the absence of pharmacy manager
  • Be prepared and willing to perform pharmacy technician and customer service associate duties, as necessary.
  • Stay current with the latest information on drug therapy and side effects
  • Complete continuing education requirements of the Board of Pharmacy
  • Complete other duties as assigned
  • Create a culture of positivity and excitement in the pharmacy/store
  • Maintain CPR certification
  • Complete training/certification for administering immunizations and maintain competency

Performance Requirements:

  • Thorough knowledge pharmacy practice and law
  • Ability to communicate effectively, both orally and in writing
  • Excellent organizational skills, with attention to detail
  • Ability to work independently
  • Must be willing to travel

Physical Requirements & Work Demands:

  • The ability to maintain a flexible schedule including early morning, evening and weekend hours
  • In a typical 8-hour day lifting or carrying items up to approximately 25 lbs.
  • In a typical day standing approximately 8 hours
  • In a typical 8-hour day spending 2 hours on the telephone

Working Environment:

  • This position will be in a typical retail pharmacy setting at one or more locations and is of normal climate and temperature.  

Pharmacy Cashier / Customer Service Representative

Lake City, MN

Description

Kennedy Drug by Sterling Pharmacy in Lake City, MN is part of Astrup Companies – an innovative, growing, family-owned and locally grown business. We have a rich, 70+ year history, with companies servicing every aspect of the pharmacy industry. As an employee of Sterling Pharmacy, you can expect to be treated with care and respect.

To learn more about Astrup Companies and our history, click this link: https://astrupcompanies.com/careers

  • Looking for a Part-time (~11-29 hours/week) candidate.
  • Hours of operation are Monday, 9:00 am – 7:00 pm, Tuesday – Friday, 8:00 am – 7:00 pm, Saturday, 9:00 am – 2:00 pm & Sunday 9:00 am – 1:00 pm.
  • We offer a 401(k) program with a company match and a Profit Sharing bonus program.

 

To learn more about Astrup companies and our history, click this link: https://astrupcompanies.com/careers

Qualifications:

  • Required:
    • The desire to help people and listen to their needs
    • High school diploma or equivalent
  • Preferred:
    • Previous retail experience

Job Description: The Pharmacy Cashier – Customer Service Representative is responsible for assisting with all day-to-day customer service and reporting to the manager on duty.

Core Competencies & Responsibilities:

  • Comply to all Astrup Companies policy and procedures
  • Build healthier lives through caring relationships with staff and customers
  • Display superior customer service, in both attitude and action
  • Understand customers are the #1 priority above anything else.
  • Complete register transactions accurately and according to company procedures
  • Assist manager on duty with checking orders and invoices, as well as marking and putting away merchandise in the proper location
  • Assist customers with locating items on the sales floor
  • Answer customer questions or direct them to the proper person who can answer the question correctly
  • Clean shelves and inventory neatly
  • Assist with checking inventory for out-of-date products
  • Answer phones and forward calls to proper individuals
  • Understand and adhere to HIPAA compliance policies
  • Familiarize self with advertised specials and current promotions
  • Participate and engage with the weekly talking point meeting, then follow through on what was discussed
  • Engage with customers on all marketing material given by corporate
  • Create a culture of positivity and excitement within the work environment
  • Maintain a flexible schedule that may include morning, evening, and weekend hours
  • Perform Garden Center functions as needed during season, if applicable
  • Perform Coffee Bar duties as assigned, if applicable
  • Participate in expectations with the Profit Incentive Program
  • Complete other duties as assigned

Performance Requirements:

  • Possess a thorough knowledge of organizational policies, procedures, and systems
  • Comply to all Astrup Companies policy and procedures
  • Create a culture of positivity and excitement within the workplace
  • Develop constructive and cooperative working relationships with other 
    team members. Care. Respect their time, work and talents.
  • Be able to multitask
  • Be focused and disciplined
  • Possess excellent organizational skills, with attention to detail and accuracy
  • Be self-motivated and able to work well on an independent basis
  • Display strong customer service skills
  • Innovate – Think outside-the-box. Bring original ideas to the team/organization
  • Embrace our Guiding Principles.
  • Go Beyond!

Physical Requirements & Work Demands:

  • The ability to work up to 40 hours per week
  • The ability to maintain a flexible schedule, including early morning, evening, and weekend hours if required by workflow
  • In a typical 8-hour day, lift or carry up to 25 pounds
  • In a typical day, stand up to 8 hours
  • In a typical 8-hour day, spend up to 2 hours on the telephone

Working Environment:

  • This position will be working in a retail setting
  • This position will be a standing and walking position for up to 8 hours per day

Pharmacy Technician LTC

Owatonna, MN

Description

Sterling Long Term Care Pharmacy in Owatonna, MN is part of Astrup Companies – an innovative, growing, family-owned and locally grown business. We have a rich, 70+ year history, with companies servicing every aspect of the pharmacy industry. As an employee of Sterling Long Term Care Pharmacy, you can expect to be treated with care and respect.

  • Looking for a Full-time (40 hours/week) candidate.
  • We offer Full health benefits, a 401(k) program with a company match and a Profit Sharing bonus program.
  • This is a closed door pharmacy with no direct patient contact.

To learn more about Astrup Companies and our history, click this link: https://astrupcompanies.com/careers

Qualifications:

  • Required:             

o   High School graduate or equivalent

o   Qualify for registration with the Board of Pharmacy

o   Ability to use the computer for day-to-day tasks

o   Basic math skills

o   Experience in a fast-paced work environment

Job Description: The Sterling Long-Term Care Pharmacy Technician facilitates the accurate filling of prescriptions. You will also undertake other tasks under the direction of a pharmacist to provide excellent customer service and ensure the pharmacy runs smoothly.

Core Competencies and Responsibilities:

  • Fill prescriptions accurately and efficiently based on each facility preference.
  • Assist in maintaining pharmacy inventory by checking pharmaceutical stock to determine inventory level, anticipating needed medications and supplies, placing, and expediting orders, verifying receipt, and removing outdated drugs.
  • Help ensure appropriate paperwork and documentation is completed for billing of Medicaid and Medicare for DME.
  • Contribute to team effort by accomplishing related tasks where needed.
  • Be aware of and adhere to policies and procedures related to pharmacy operations
  • Communicate with pharmacy manager on a regular basis.
  • Participate in continuous quality improvement and quality assurance program.
  • Attain proficiency with pharmacy packaging and distribution technology (DOSIS, Nexsys, etc.).
  • Sticker, receive and put away order.
  • Handle hazardous drugs according to USP 800 guidelines.
  • Efficiently tote and bag daily and cycle meds for facilities.
  • Protect patients and employees by adhering to infection-control policies and protocols.
  • Prepackage medication as needed.
  • Assist the pharmacist in the management of E-kits.
  • Perform any other duties as assigned.

Performance Requirements:

  • Possess a thorough knowledge of organizational policies, procedures, and systems.
  • Comply to all Astrup Companies policy and procedures
  • Create a culture of positivity and excitement within the workplace
  • Develop constructive and cooperative working relationships with other team members. Care. Respect their time, work and talents.
  • Be able to multitask
  • Be focused and disciplined
  • Possess excellent organizational skills, with attention to detail and accuracy
  • Be self-motivated and able to work well on an independent basis
  • Display strong customer service skills
  • Innovate – Think outside-the-box. Bring original ideas to the team/organization
  • Embrace our Guiding Principles.
  • Go Beyond!

Physical Requirements and Work Demands:

  • Requires the ability to work up to 40 hours per week and occasionally more
  • Ability to maintain a flexible schedule including early morning, evening and weekend hours
  • In a typical 8-hour day, the candidate can lift of carry items up to approximately 25 pounds and stand approximately 8 hours

Working Environment:

Normal pharmacy work environment

Relief Pharmacist

Worthington, MN

Description

Sterling Pharmacy in Worthington, MN is part of Astrup Companies – an innovative, growing, family-owned and locally grown business. We have a rich, 70+ year history, with companies servicing every aspect of the pharmacy industry. As an employee of Sterling Pharmacy, you can expect to be treated with care and respect.

  • Looking for a Casual/Part-time Relief Pharmacist working as needed.
  • Hours of operation are Monday – Friday, 8:00 am – 7:00 pm & Saturday, 9:00 am – 5:00 pm.
  • We offer a 401(k) program with a company match and a Profit Sharing bonus program.

To learn more about Astrup companies and our history, click this link: https://astrupcompanies.com/careers

Qualifications:

Required:

  • Graduate of an accredited school/college of pharmacy.
  • Licensed as a Pharmacist in the State in which you will be working (MN/IA)

Preferred:

  • Detail oriented and very organized
  • Able to handle a high stress environment
  • Two or more years of pharmacy experience in a retail/community setting

Job Description: The Staff Pharmacist will provide pharmacy dispensing, consultation, and clinical services to Sterling Pharmacy patients and have direct communication with Pharmacy Manager and Store Manager.

Core Competencies & Responsibilities:

  • Build healthier lives through caring relationships with co-workers and customers
  • Thorough knowledge pharmacy practice and law
  • Understands the customers’ needs are the #1 priority above anything else
  • Assist in training of other staff pharmacists, pharmacy technicians, and customer service associates
  • Receive, process, fill, and check prescriptions accurately and in a timely manner
  • Respond to all patient inquiries in a timely fashion
  • Provide the best possible service to patients
  • Adhere to policies and procedures related to pharmacy operations
  • Abide by all statutes, rules and regulations related to pharmacy practice, both State and Federal
  • Represent Sterling Pharmacy as a pharmacist to the general public and at professional events
  • Collect appropriate information for billing of Medicaid and Medicare for DME and supplies and reconcile claims to ensure adequate payment
  • Ensure that patients are counseled on all new prescriptions and on any refills where there has been a change in therapy or patient condition
  • Address and resolve patient/employee complaints in the absence of pharmacy manager
  • Be prepared and willing to perform pharmacy technician and customer service associate duties, as necessary.
  • Stay current with the latest information on drug therapy and side effects
  • Complete continuing education requirements of the Board of Pharmacy
  • Maintain CPR certification
  • Complete training/certification for administering immunizations and maintain competency
  • Be aware of prescription drug pricing and reimbursement to achieve optimal gross profit margins
  • Assist in managing drug inventory levels to achieve optimal return on investment
  • Communicate with Pharmacy Manager on a regular basis
  • Be aware of and support promotional activity within the pharmacy and Home Health Care category
  • Respond to emails, voice messages and memos from corporate staff in a timely fashion (typically within one business day) if Pharmacy Manager is gone
  • Participate in new programs and services for pharmacists to help patients achieve good therapeutic outcomes
  • Be aware of continuous quality improvement and quality assurance programs in pharmacies
  • Adapt quickly to company changes related to policy and workflow.
  • Participate and engage with weekly/daily touchpoint meetings then follow through on what was discussed
  • Help the PIC encourage and support employees engaging with customer on all marketing material given by corporate
  • Participate in expectations with the Profit Incentive Program
  • Complete other duties as assigned

Performance Requirements:

  • Possess a thorough knowledge of organizational policies, procedures, and systems
  • Comply to all Astrup Companies policy and procedures
  • Create a culture of positivity and excitement within the workplace
  • Develop constructive and cooperative working relationships with other team members. Care. Respect their time, work and talents.
  • Be able to multitask
  • Be focused and disciplined
  • Possess excellent organizational skills, with attention to detail and accuracy
  • Be self-motivated and able to work well on an independent basis
  • Display strong customer service skills
  • Innovate – Think outside-the-box. Bring original ideas to the team/organization
  • Embrace our Guiding Principles. Use them to guide decision making.
  • Go Beyond!

Physical Requirements & Work Demands:

  • The ability to work up to 40 hours per week
  • The ability to maintain a flexible schedule including early morning, evening and weekend hours
  • In a typical 8-hour day lifting or carrying items up to approximately 25 lbs.
  • In a typical day standing approximately 8 hours
  • In a typical 8-hour day spending 2 hours on the telephone

Working Environment:

  • This position will be in a typical retail pharmacy setting at one or more locations and is of normal climate and temperature.

Smart-Fill

No listings at this time.

Sterling Long Term Care Pharmacy

No listings at this time.

Sterling Specialty Pharmacy

Staff Pharmacist

Mendota Heights, MN

Description

Sterling Specialty Pharmacy is part of Astrup Companies, an innovative, growing, family-owned business located in Mendota Heights, MN. We have a rich, 70+ year history, with companies servicing every aspect of the pharmacy industry. As an employee of Sterling Specialty Pharmacy, you can expect to be treated with care and respect. We have a state of the art facility that was built in 2017 and are looking to continue to grow our strong team as our business grows!

  • This position would be a Monday – Friday position with competitive wages.
  • Hours of operation are 7:30 am – 5:00 pm
  • We offer Full health benefits, a 401(k) program with a company match and a Profit Sharing bonus program.
  • This is a closed door pharmacy with no direct patient contact.
  • We are a rapidly growing business with many opportunities for professional growth and advancement.

To learn more about Astrup Companies, go to this link: https://astrupcompanies.com/

Qualifications:

Required Education/Training/Professional Experience:

  • Bachelor of Science or Pharm D Degree in Pharmacy
  • Knowledge of Microsoft Office products, including Word, Excel, PowerPoint and other graphics or presentation software

Preferred Education/Training/Professional Experience:

  • Knowledge of Specialty Medications preferred
  • Knowledge of home infusion, mail order pharmacy or general pharmacy operations is preferred

Position Summary:

The Specialty Pharmacy Pharmacist works according to legal and ethical guidelines to ensure the correct and safe supply of medical products to Specialty Pharmacy patients. They are also involved in maintaining and improving patient health by providing pharmaceutical care services including, but not limited to: oversight, monitoring, preparation, dispensing and proper documentation of patient medication therapy, as well as providing drug information, patient information, and oversight of information and dispensing systems. The Pharmacist also ensures compliance with federal, state and local laws and regulations, as well as proper medication storage and documentation.

Licensure/Certification Requirements – Staff Pharmacist:

  • Current, unrestricted, relevant state/s Pharmacist License

Core Competencies & Responsibilities – Staff Pharmacist:

  • Perform professional duties and responsibilities associated with the processing of prescription orders
  • Prepare, label and dispense medications for patients in accordance with physician prescriptions; ensure compliance with federal, state and local laws and regulations pertaining to the dispensing of drugs and narcotics and the maintenance of required records
  • Answer questions and provide information to pharmacy customers on drug interactions, side effects, dosage, administration and medication storage
  • Maintain security of pharmacy, controlled substances, and disposal of medications
  • Receive and review all prescriptions for accuracy and clinical appropriateness
  • Review accuracy of prescription data entry, order filling, and shipping
  • Identify and respond to medication issues associated with prescriptions being dispensed
  • Perform utilization review for prescriptions
  • Review labeling of all prescriptions dispensed for accuracy
  • Review patient labs, height, and weight when needed for therapy
  • Maintain pharmacy files for accuracy
  • Knowledge of established procedures concerning quality assurance, security of controlled substances and disposal of medications
  • Assist management with special projects as needed
  • Assist with workflow management
  • Comply with quality metrics, performance criteria, turnaround times and customer service metrics
  • Identify and document clinical interventions, which include identifying potential cost savings through generic substitution, therapeutic interchange, pharmacy-economics, inappropriate utilization, dosing, or duration of therapy
  • Complete and maintain all required documentation according to policy
  • Maintain competency in area of practice by attending seminars, obtaining continuing education credits and successfully completing all clinically generated disease state overviews
  • Participate in quality improvement activities
  • Assist in training and supervision of pharmacy personnel
  • Answer incoming calls, check voicemail and dictate verbal orders
  • Participate in quality program initiatives and improvement activities
  • Maintain a flexible schedule that may include on-call responsibilities, early morning, evening and weekend hours
  • Work in a fast-paced production environment
  • Proficient in determining priorities and pursuing the appropriate course of action
  • Comply with all regulatory requirements, including HIPAA/HITECH
  • Other responsibilities as assigned by Management

Performance Requirements – Staff Pharmacist:

  • Possess a thorough knowledge of organizational policies, procedures, and systems
  • Comply to all Astrup Companies policy and procedures
  • Create a culture of positivity and excitement within the workplace
  • Develop constructive and cooperative working relationships with other team members. Care. Respect their time, work and talents.
  • Be able to multitask
  • Be focused and disciplined
  • Possess excellent organizational skills, with attention to detail and accuracy
  • Be self-motivated and able to work well on an independent basis
  • Display strong customer service skills
  • Innovate – Think outside-the-box. Bring original ideas to the team/organization
  • Embrace our Guiding Principles.
  • Use them to guide decision making.
  • Go Beyond!

Expected Professional Competencies – Staff Pharmacist:

  • General knowledge of pharmacy and healthcare laws and regulations
  • Ability to serve as a role model, leader and visionary
  • Practices patient centered care
  • Practices professionally
  • Practices legally and ethically
  • Engages in appropriate continuing professional development
  • Leadership skills
  • Decision making skills
  • Analytical skills
  • Team working skills
  • Patient consultation and counseling skills
  • Customer service skills
  • Identifies and manages medication safety issues
  • Provides medication information and education
  • Self-management skills
  • Workplace management skills
  • Quality assurance skills

Physical Requirements & Work Demands – Staff Pharmacist:

  • Frequent standing required for extended periods of time.
  • Some bending and stooping required.
  • Requires manual dexterity to operate keyboard, calculator, photocopy machine, and other lab or office equipment.

Working Environment – Staff Pharmacist:

  • Normal call center office environment

Customer Service Representative

Mendota Heights, MN

Description

Sterling Specialty Pharmacy is part of Astrup Companies, an innovative, growing, family-owned business located in Mendota Heights, MN. We have a rich, 70+ year history, with companies servicing every aspect of the pharmacy industry. As an employee of Sterling Specialty Pharmacy, you can expect to be treated with care and respect. We have a state of the art facility that was built in 2017 and are looking to continue to grow our strong team as our business grows!

  • This position would be a Monday – Friday position with competitive wages.
  • Hours of operation are 7:30 am – 5:00 pm
  • We offer Full health benefits, a 401(k) program with a company match and a Profit Sharing bonus program.
  • This is a closed door pharmacy with no direct patient contact.
  • We are a rapidly growing business with many opportunities for professional growth and advancement.

To learn more about Astrup Companies, go to this link: https://astrupcompanies.com/

Qualifications:

Required Education/Training/Professional Experience:

  • High School Diploma or equivalent G.E.D required

Position Summary: The Customer Service Representative provides customer service and a resourceful point of contact to patients and providers by scheduling deliveries. This includes setting up delivery methods, discussing the delivery schedule and refill procedures for the next delivery.

Core Competencies & Responsibilities:

  • Provide customer service to the internal and external customer by making and receiving inbound and outbound calls for delivery of medications
  • Comply with HIPAA standards for inbound and outbound calls
  • Review all notes prior to delivery confirmation; communicating with patient and caregiver, and/or physician office, insurance investigation, and patient responsibility.
  • Confirm form of payment information (credit card, debit card, etc.)
  • Charge credit card/debit card as needed for all Major Medical and Self Pay patients
  • Schedule deliveries of medication in a timely manner to ensure compliance with patient’s treatment
  • Document in the appropriate system all needed information, indicating correct ship date and delivery address
  • Review information for accuracy: addresses, medication shipping, authorization on file, and collection of patient co-pay
  • Notify clinical staff with any patient side effects and/or requests from the patient and caregiver
  • Provide status updates to physician office when appropriate
  • Track packages with delivery service tools to ensure the patient receives medication in a timely manner and stability is intact.
  • Solve issues that arise in a timely manner, documenting all relevant information on the patient’s record.
  • Serve as a liaison between other departments within the company and the patients
  • Participate in quality program initiatives and improvement activities
  • Comply with all regulatory requirements, including HIPAA/HITECH
  • Communicate effectively, in person, over the phone, and in writing
  • Maintain a flexible schedule that may include early morning, evening and weekend hours
  • Manage large work volumes without loss of focus and with a high degree of accuracy
  • Complete multiple daily work assignments and stay on schedule with all duties and responsibilities
  • Be dependable in attendance and motivated to demonstrate persistence and overcome obstacles

Performance Requirements:

  • Possess a thorough knowledge of organizational policies, procedures, and systems
  • Comply to all Astrup Companies policy and procedures
  • Create a culture of positivity and excitement within the workplace
  • Develop constructive and cooperative working relationships with other team members. Care. Respect their time, work and talents.
  • Be able to multitask
  • Be focused and disciplined
  • Possess excellent organizational skills, with attention to detail and accuracy
  • Be self-motivated and able to work well on an independent basis
  • Display strong customer service skills
  • Innovate – Think outside-the-box. Bring original ideas to the team/organization
  • Embrace our Guiding Principles. Use them to guide decision making.
  • Go Beyond!


Physical Requirements & Work Demands:

  • Frequent immobility and/or sitting required for extended periods of time. 
  • Some bending and stooping required. 
  • Requires manual dexterity to operate keyboard, calculator, photocopy machine, and other office equipment. 
  • The ability to work 40 hours or more per week
  • The ability to maintain a flexible schedule when need arises

Working Environment:

  • Normal office environment

Stone Arch LTC

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Astrup Companies

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